What the Royal Commission said

The Royal Commission recommends that the Victorian Government:

  • ensure people can access Local Mental Health and Wellbeing Services. Either through a general practitioner referral or any other service provider. It can also be through a discussion with the service's access and navigation support worker.
  • ensure people can access Area Mental Health and Wellbeing Services. Either through a referral from a Local Mental Health and Wellbeing Service. It can also be through direct referral from a medical practitioner.
  • ensure people can access Statewide Mental Health and Wellbeing Services. This can be through a referral from an Area Mental Health and Wellbeing Service.
  • promote and design with people with lived experience a new website. This will provide clear information about Victoria's mental health and wellbeing system. The website will help users to:
    • understand their mental health needs
    • identify services and supports across all relevant provider types; and
    • access online self-help resources.
  • work with helpline services to improve connections with mental health and wellbeing services. This will help people find and access treatment, care and support.

What are the opportunities?

The current mental health system is complex and fragmented. It is also difficult to access public specialist mental health services.

Consumers, families, carers, supporters asked the Royal Commission to make it easier to navigate the system when people need help.

This recommendation will make it easier to find and access the right supports at the right time. This will create more effective use of localised and lower intensity services. It also means acute services are better targeted to those most in need.

Within the recommendation there is an opportunity to help all age groups by:

  • developing clearer pathways into Local Mental Health and Wellbeing Services, Area Mental Health and Wellbeing Services and statewide services
  • changing how people have their needs assessed and responded to. In particular when they seek or are referred to mental health and wellbeing services
  • building a range of supports that everyone in the community can use to improve their mental health and wellbeing
  • helping people find public, private and other services
  • developing a new mental health and wellbeing website
  • strengthening current non‑government organisations' helplines and their connections to mental health and wellbeing services.

What are we doing?

We are working on improving how people can find and access services in Victoria's future mental health and wellbeing system.

We are doing this by working with people with lived experience to design a website that brings together information about services and supports available for individuals and families.

The new website will be a source of valuable information that helps people access the right services to support their care and recovery.